Giving Thanks to Your Customers and Employees

Posted on Thu, Nov 17, 2011

It’s customary during the holidays to reflect on the past year of our lives and to acknowledge the people who’ve supported us. For small-business owners, this means taking a few minutes out of our busy schedules to give thanks to customers and employees. Here are some suggestions.

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Tags: customers, customer appreciation, employees, employee bonus, employee gifts

4 Key Questions to Ask When Interviewing Potential Employees

Posted on Sat, Nov 12, 2011

You’re working to fill a high-level position and have narrowed the field of job applicants to three promising candidates.?It’s time to bring them in for interviews. Your goal is to move beyond their glowing resumes and get a peek at their professional souls. But you’re unsure what types of questions will help you accomplish this. The Intuit Small Business Blog recently talked with a few hiring managers and small-business owners about the key questions they like to ask when interviewing potential employees. Here’s what they said.

When did you begin to work and why??This question can tell you a lot about your candidate’s work ethic. “The best responses are those where the candidate began doing a job such as cutting grass, shoveling snow, or working retail in high school or before,” says Bill Humbert, owner of the recruitment website?RecruiterGuy.com. Research shows that an individual’s?work ethic is typically developed during childhood, so early jobs are a good indicator that the candidate will be a dedicated worker. If the interviewee didn’t do paid work, ask what he or she did instead. If he spent 20 hours a week at football practice or caring for four younger siblings while his mother worked, he’ll likely have the drive you’re looking for. If he tells you he watched?I Love Lucymarathons every afternoon, he’s probably not the one you want.

 

What is the biggest mistake you’ve? ever made on the job??Anyone can brag about past successes, but an employee who learns from her mistakes is a valuable asset. Thus, it’s important to be able to discuss failures openly and honestly. Ask the candidate for details about what she did wrong, and encourage her to reflect on what she’d do differently next time around. If a candidate can’t come up with a response, “they are either lying or they have never taken chances — and thus are unlikely to? help grow the business,” says Guy Smith, principal and chief consultant for?Silicon Strategies Marketing.


What do you ?find most and least attractive about this position??To best fill that open position, you want a candidate who isn’t looking for?a?job — he’s looking for?this?specific job. This question will help you determine how well the candidate understands your company, what’s required in the role, and his attitude toward it. “If the ?least attractive thing is one of the job’s main functions, it probably won’t?be a good fit down the road,” says Crissy Gershey, vice president of sales and marketing for?Parties That Cook, a company that stages team-building cooking parties for Fortune 500 companies.

How many windows are there in New York City??Sara Schoonover, vice president of the legal service?TicketKick, asks this question to potential employees, knowing that they can’t answer it on the spot. However, their responses provide valuable insight into how they approach difficult questions. “It gives ?the interviewer a way to see how the candidate deals with [solving] problems,” she says. “Did they? attempt to figure it out at all, or did they immediately give up?” These types of questions are legendary in Silicon Valley for helping to measure how well candidates think on their feet.

 

by?Kathryn Hawkins
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Tags: interview, Interview Questions, Uncategorized, employees, Hiring

New California Employment Laws 2012 pt.1

Posted on Thu, Nov 10, 2011

A new tidal wave of employment laws is about to flood the shores of California. On January 1, 2012, multiple new laws will take effect in California, and they will have a significant impact on the employment practices of companies with California operations. 

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Tags: employees, California, California Labor Code, Employee Benefits, employee bonus, employee gifts, computer professionals, HR Allen Consulting Services, Human Resource, Discrimination in the Workplace, discrimination, Employers, Federal Contractors, Human Resources, California Employment laws 2012, New CA Employment Laws 2012, New California Employment Laws 2012

New California Employment Laws 2012 pt.2

Posted on Thu, Nov 10, 2011

The previous blog covered several of the most important new employment laws for 2012 that could affect your day-to-day operations. Today's blog discusses additional employment related legislation for 2012 that may affect your business, including Workers' Compensation Legislation. Many of the new laws discussed in this edition relate to specific industries.

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Tags: employees, California, California Labor Code, Employee Benefits, employee bonus, employee gifts, computer professionals, HR Allen Consulting Services, Human Resource, Discrimination in the Workplace, discrimination, Employers, Federal Contractors, Human Resources, California Employment laws 2012, New CA Employment Laws 2012, New California Employment Laws 2012

3 Ways to Give Employees Year-End Bonuses

Posted on Thu, Nov 10, 2011

Given the current economic climate, small-business owners may hesitate to award year-end bonuses. However, financial uncertainty should give them even more reason than ever to make the effort, says Art Jacoby, a business-growth adviser at?JACOBY.

“A Christmas bonus during these difficult times is worth its weight in gold to you.” he says. “It’s the gift that will keep on giving, because your employees know how bad the economy is — and a small amount of economic thoughtfulness when the chips are down will build extra loyalty and be remembered and appreciated for years. Anybody can be thoughtful when things are going well. It takes a special leader to be thoughtful even when it’s tough to be.”

And employers won’t be weighed down with government regulations when it comes to giving bonuses.?The U. S. Department of Labor considers them to be an agreement between an employer and employee, so they’re not covered by the Fair Labor Standards Act. Likewise, the IRS gives employers the flexibility to choose between an optional flat rate withholding or using the aggregate procedure?if the conditions permit it.

Here are three types of year-end bonuses to consider:

Longevity bonuses.?According to the?U.S. Bureau of Labor Statistics, people 35 years and younger change jobs every 18 months, and people of all age groups do so every three years, which motivates some companies to offer employees an incentive to stay put. For example,?NorthStar EMS, a private ambulance company in Texas, offers employees up to $5,000 after 5 years of continuous employment, and?Wil-Trans, a trucking company, offers drivers who have worked for it at least 5 years a $10,000 bonus.?When awarding longevity bonuses, divide employees into groups according to the number of years they’ve worked for you and then give the individuals in each group a specific amount of money based on your budget. For instance, you may choose to reward $500 each to employees with 5 years of service, $1,000 each to employees with 10 years, and so on.

Non-performance bonuses.?Some business owners prefer to reward everyone in the company with a bonus as a means of showing their appreciation for a collective job well done. This can be tough to do amid economic turmoil, but it’s still possible if you use a little imagination. Consider offering employees a percentage of their salary (which, of course, would give larger bonuses to your higher-paid staff) or give a set amount to everyone on staff. If your cash flow isn’t sufficient to cover monetary rewards for the entire staff, think about giving turkeys or holiday baskets filled with holiday treats, grocery store or gas cards, gift certificates to a favorite local restaurant, or paid time off. By making sure that everyone in your company receives a fairly distributed bonus, you’ll avoid any hard feelings among employees, says Jacoby.


Performance bonuses.?Jacoby says that he supports paying for expected results and that to get the most for their money, many business owners are turning to performance-based bonuses. Each employee is given an individual goal at the beginning of the year and rewarded with a bonus at the end of the year if they achieve it. ?This, he says, will work to motivate employees to do the best job they can, which typically results in higher profits for the business. You can keep employees on track with quarterly reviews, so they can chart their progress toward meeting their goals. Jacoby says that will result in fewer?hurt feelings when bonuses are handed out, because everyone will understand up front that if they don’t meet their goals, they won’t receive a bonus. The best way to do that, says Jacoby, is to communicate large bonuses as a percentage of an employee’s salary to be given only if they achieve specified results. ?For smaller bonuses, he suggests setting a specific dollar amount up front, and then making the bonus contingent on the employee reaching the goal.

Do you plan to hand out bonuses this year, and if so, what’s your strategy? Share your thoughts with us in the Comments field below.

by?Suzanne Kearns
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Tags: year-end bonus, Uncategorized, employees, employee bonus, employee gifts

Five Reference Check Questions to Ask

Posted on Thu, Nov 10, 2011

When you need to hire someone for your small business, you have to be sure you’re getting a person of integrity, honesty, and reliability.

Because this person may play a key role in your company’s success, after the interviews are done (or while they’re going on), it’s critical to ask the right questions when checking business and personal references.

Here are five questions that have been helpful to me as a small business owner who has frequently hired contractors throughout my career:

1)?Are they punctual??A lack of punctuality is a personal pet peeve because I hate to wait for other people to arrive for client meetings, lunches, networking meetings, or projects that are on a deadline. If a person is continually late, I feel they don’t value other people’s time. And if they’re working for me, that will be a major problem.

2)?Are they trustworthy??Is this employee going to handle payroll? Cash? Company checks? Will they be in close contact with customers or clients? If you can trust this person to behave in a professional, courteous, and honest manner at all times, he or she should be a good hire.

3) Do they play well with others? Or do they play too much??If the person being hired doesn’t share his leads, referrals, or details about projects, he or she may not become a very good employee. Business is a collaborative effort, so sharing and playing well with others is a must. On that note, I would check a candidate’s social media profiles on?Facebook?and?Twitter?for their latest activity. If they play too much and too often, gauge it against your trustworthy scale.

4) Can you provide an example of how this person handle pressure??This question is always a great barometer for how someone handles stress, as in especially tough client, a volatile situation, or a possible failure. This answer can be the linchpin between being hired, or not making the final cut.

5) Is there?any?reason you would not hire this person yourself??Is there anything the candidate did in the past that stood out as unprofessional or unethical? It’s always good to ask one final question of business references to put them in your shoes. Their answer can confirm your intuition about this person’s qualifications or condemn them to the reject pile of applicants’ resumes.

by?Gil Zeimer
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Tags: reference check, reference check questions, Uncategorized, employees

Best and Worst Interview Questions

Posted on Thu, Nov 10, 2011

How good an interviewer are you? The questions you ask during the interview process are your only real chance to get to know the person you’re about to give tens of thousands of dollars per year to.

With that in mind, here are three of the best interview questions you can ask during the interview process… and three of the worst. Remember, of course, that good interviewers will prepare for all kinds of questions, so you may have to tweak these queries or dig deeper to get a true and natural response.

Best:?What’s your ideal job?

A recruiter once suggested that this single question tells a lot about a person. Someone who answers, “No more than 45 minutes from my house and being allowed to telecommute part of the time” indicates one type of candidate. But here’s an answer you might hear: “I like a challenge, so my ideal job is one that challenges me. I like people, so I’d like to work on a team. But I also like being given responsibility for creating something, so ideally I’d like to work on my own part of the time, too.” If you want to find a candidate who will be an asset to your organization, make questions like this a key part of your interviewing process.

Best: What do you do in your free time?

This is a standard interview question, so candidates may be expecting it and have a prepared, half-true response. But, like the ideal job question, the answer (if legit) can tell you a lot about the person, namely whether they’re well-rounded.

Best: What have your colleagues said about you?

This is another question to help you learn about a candidate, but it lets you get away from the overdone and boring “Tell me about yourself.” It’s also enlightening to see stories what the person picks to relate to you.?You might?follow that question with “Why do you think they said that?” to learn even more.

Worst:?What’s a problem you’ve encountered and how did you solve it?

There?has to?be a business book promoting this question, because it’s a favorite among interviewers. Granted, how a candidate answers this question reveals a lot about him or her as a problem-solver. But not everyone has had a huge enough problem to relate. What is that person supposed to say? A better question is “Tell me about a memorable experience you had on the job.” We’ve all had one of those.

Worst: Where do you see yourself in five years?

Candidates usually know that to be on the safe side, they should answer along the lines of, “I would hope to be promoted during that time as a result of my hard work.” ?It sounds as if the interviewer is fishing to see if the person plans to stay around and the answer rarely has any value.

Worst:?What kind of animal are you most like?

Some prospective employers actually ask this question (and others like it), probably because they’re trying to be creative or see how creative the candidate is. But it reveals very little other than what exhibits the candidate may like to check out at the zoo. There’s just no rhyme or reason for including this question or similar ones.

by?Patricia Olsen
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Tags: Interview Questions, Hiring Employees, Uncategorized, employees